Privacy Policy
How we collect, use and protect your information.
Effective date: October 17, 2026
This privacy policy explains how Ascension Auto Lab ("we," "us" or "our") collects, uses and protects your information when you visit ascensionautolab.com, contact us or use our services.
Information we collect
- Information you give us: when you fill out our quote form, call, text or email us, we collect details such as your name, phone number, email address, vehicle year/make/model and the services you're interested in.
- Appointment and service information: details about your vehicle, the work performed, invoices and payments.
- Automatically collected information: like most websites, our site and the service providers we use may collect basic technical data such as your IP address, browser type, pages visited and cookies.
How we use your information
- To respond to quote requests and questions
- To schedule, perform and follow up on services
- To send appointment reminders, service updates and, if you agree, offers and promotions
- To improve our website and services
- To comply with legal obligations
Text messages and calls
If you provide your phone number, you agree that we may contact you by call or text about your quote, appointment or service. Message frequency varies, and message and data rates may apply. You can reply STOP to opt out of text messages at any time or HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.
How we share information
We do not sell your personal information. We share it only with service providers who help us run our business, such as our customer relationship management and messaging platform (our quote form is powered by LeadConnector/HighLevel), payment processors and website hosting, and only as needed to provide their services to us. We may also disclose information if required by law or to protect our rights.
Cookies
Our website and embedded tools, such as the quote form, may use cookies and similar technologies to make them work and to understand how the site is used. You can control cookies through your browser settings.
Data security and retention
We use reasonable safeguards to protect your information. We keep it only as long as needed for the purposes above or as required by law.
Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by emailing info@ascensionautolab.com. Depending on where you live, you may have additional rights under state law.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Questions about this policy? Email info@ascensionautolab.com or call: Austin: (512) 399-4814 · Dallas: (972) 848-5395 · Charleston: (854) 946-5875.